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Junior IT Support Technician

About Us:

At Myant, we are creating the world’s first textile computing platform, integrating technology directly into the only thing we’ve been wearing our entire life – clothing. SKIIN is our first consumer facing brand, and SKIIN’s vision is to enhance human ability through connected clothing - think Ironman’s suit, but comfortable. The sensors and actuators embedded within our apparel create your Digital Identity, which will be consumed by those who matter to you - your family members, doctors, coaches, other IoT devices - without you consciously having to think about it. Imagine a world where you walk into your house and the temperature automatically adjusts to your optimal body temperature, the lights adjust to your mood, or your doctor is aware of the onset of a disease before you even visit. The line between the digital and physical world is becoming increasingly blurry, and we believe textile is the next medium to bridge that gap.

We’re looking for people who believe in our mission to make wearable technology truly ubiquitous and convenient, so that everyone can benefit from it. We are a cross-functional team solving big challenges at the intersection of fashion, electronics, software, and data science.

 

The Role:

Responsible for the smooth day-­to-­day functioning of communications, enterprise  applications, and critical business applications for employees in local and remote offices.

 

Responsibilities:

1.1.  Network, Technology and PC Support 

  • Ensures smooth operation of existing network. 
  • Provide help desk support to staff. 
  • Liaise with external suppliers/vendors to ensure that external resources meet the needs of the business. 
  • Provides emergency (on-­call) support to end users as required. 
  • Responsible for routine reporting such as the daily close reports. 

 

1.2.  Business Enterprise System Support 

  • Provides advice and recommendations to management to assist in technology directions, decisions and road map. 
  • Performs research and analysis in server infrastructure technology to identify, propose and  implement cost effective and practical technology solutions. 
  • Provides 1st, 2nd and 3rd level of support in all areas. 
  • Maintain  and  set  standards  for  the  designated  technologies. 
  • Performs  installations  and  upgrades  of  server  operating  systems,  system  software,  system  patches  and  hot  fixes  as  required 
  • As  required,  provides  day  to  day  operations  support  and  system  administration  tasks. 
  • Responds  to  the  assigned  tickets,  and  resolve  problems  in  the  designated  technology  areas
  • Conducts  hardware  and  software  audits  and  review  of  server  infrastructure  to  ensure  compliance  with  established  standards,  policies,  and  configuration  guidelines. 
  • Develop  and  maintains  technical  documentation,  diagrams  and  procedures  for  the  designated  technology  areas. 
  • Perform  network  server  system  backups. 
  • Ensure  that  all  equipment  is  operating  efficiently  and  available  for  peak  productivity  (e.g.  printers,  faxes,  phones)  and  promptly  attends  to  operational  problems  requiring  repair. 

 

1.3.  Product  /  Technical  Knowledge 

  • Strives  to  improve  technical  knowledge  through  communication  with  suppliers,  other  facility  supervisors  and  managers,  and  through  continual  professional  self-development.  Applies  that  knowledge  in  our  own  department  and  shares  openly  with  colleagues  in  support  of  the  continuous  improvement  of  Myant’s  processes,  products  and  services. 
  • Maintain  ongoing  development  of  IT  knowledge  base  through  industry  contacts,  associations  and  inter-­company  counterparts  and  resources. 

 

Qualifications:

  • Network  Administration/IT  Tech  Support  certification  or  equivalent. 
  • Experience  on  Microsoft  operating  systems  and  Windows  Server  2008,  2012,  2016. 
  • 2  years  Windows  networking  and  connectivity. 
  • 2  years  hands-­on  experience  with  Desktop  Computers/Servers/Laptops  hardware 
  • 1  year  experience  in  laser  printers  troubleshooting  and  repairs. 
  • 1  year  experience  in  remote  support. 
  • Thorough  knowledge  of  IT  systems  and  networking. 
  • Seasoned  advanced  experience  with  Windows  Server  OS  (all  versions)  including  core  services  (DHCP,  DNS,  CIFS,  Storage) 
  • Hardware  support  with  Cisco,  HP,  Dell  and  IBM  servers  and  chassis  solutions 
  • Competency  with  Hyper-­V  and  VMware  configuration,  build,  management  and  support 
  • Well  versed  in  Office  365,  one  mail  &  Exchange  backend  solutions. 
  • Strong  knowledge  of  MS  Office  suite. 
  • Good  knowledge  of  computer  hardware. 
  • Must  be  able  to  work  in  a  fast  paced  high  volume  environment. 
  • Must  be  well  organized,  have  excellent  time  management  and  multi-­tasking  abilities,  and  have  a  heightened  sense  of  urgency. 
  • Continuous  learning  is  a  large  part  of  this  position,  and  therefore  ability  to  retain  varying  degrees  of  information  is  required  (significant  use  of  memory)  •  Must  have  excellent  communication  skills  (both  verbal  and  written). 
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